About Pet Heaven

My grandson sadly lost his best friend yesterday.
Forbes opened on a Sunday for us, cremated him the same day and Cable's ashes were ready to collect the same afternoon.
Wonderful, caring sympathetic care from Forbes.
If only humans had the same care

Our dog sadly had to be put too sleep last night.
We phoned Pet Heaven and Forbes opened up so we could take her there. She was cremated next morning and back with us before lunch.
Can’t thank Pet Heaven enough for the care and service they provided.

We lost our beloved Alfie 2 weeks ago a wee yorkie full of life even being 14 yrs old. He was a wonderful very loved wee dog. Our hearts are broken even 2 weeks on. He died on a sunday night and we had to give him a send off ASAP. We contacted Forbes on Monday morning and he was wonderful. My 2 boys took Alfie at 9am on Monday morning after having spent the whole night with him. It was a horrific experience. Forbes took over and made it all the more precious. He took our wee guy into his care and was wonderful. He called me at 2pm and said "there’s a wee boy here wanting his mummy to pick him up" I was in tears. We went to get him and I know he was 100% looked after. From start to finish I know oor Alfie was well looked after and respected. We left with oor boy, a bottle of wine to toast him at our convenience some of his hair, his paw print, and some forget me nots seeds to plant and remember him. I CANNOT recommend Pets Heaven enough, absolutely 100% service. Thank you so much Forbes xx

We contacted Pet Heaven when we knew our little Alfie was going to cross the rainbow bridge as my daughter had already used this fantastic service for one of her little dogs. The whole experience from first contact through to finally saying goodbye was made so much easier by Forbes. He genuinely cares about what he does and offers the best service I can imagine at the most difficult of times . When we got Alfie’s ashes back in a lovely little container, we also received a few little mementoes too, including forget-me-not seeds, paw prints and a bottle of wine to raise a glass to our wee friend. Honestly can’t recommend Pet Heaven enough and I make sure to spread the word about it to others.

Can’t thank pet heaven enough for the service we received I phoned Forbes around 1.30pm on the 20th of October to say my beautifull boy Ollie had passed away Forbes picked my boy up from the vet just after 2.00pm and I had him back home with me that night. Forbes went that extra mile to give us some comfort at an extremely difficult time he gave us a beautiful frame with Ollies paw print a lock of his fur and forget me not seeds to plant in his memory but the kindness did not stop there he also gave us a bottle of wine to have a toast to absent friends. I would highly recommend pet Heaven to anyone a true gentleman who brings comfort at a sad time.

Allison

A big thank you to Mr Robertson. Sadly we lost our whippet Archie while on holiday it was touch and go whether we cut out holiday,short and go home. Pet Heaven to the rescue and Archie was back with us the following day. Stayed for the last remaining days and Archie came with us in spirit. Lovely quick service, with a framed paw print, clipping of Archies coat and a bottle wine to celebrate Archies time with us. Highly recommended this Pet Heaven for your precious pets final journey.

Sadly I lost me wee Yorkshire Terrier Buddy on Friday 5th September 2025. I didn’t want to leave him with the Vet so brought him home with me. I contacted Pet Heaven on Monday 8th September 2025 and spoke to Forbes Robertson. Forbes could not have been more kind or considerate. I took Buddy to Pet Heaven at 1pm that same day. Forbes took us into a lovely room to enable us to say our farewell to Buddy. It was so peaceful. Forbes offered us tea and or coffee. After saying our goodbyes, we left Buddy with Forbes and I got him back the same day at 5:30pm. Buddy’s Ashes were in a lovely Scatter Tube that I had chosen and Forbes had also included a framed paw print, Forget Me Not Seeds and a lock of Buddy’s hair. Forbes had also very kindly included a bottle of wine to toast Buddy. I would 100% recommend Pet Heaven. Thank you Forbes.

June

On Tuesday I received the devastating news that my beloved Cass had a huge tumour and had to make the hardest decision of my life to let her go to sleep. I called Forbes and he was so kind, offered to go and collected her at the vets but I needed to do that myself. He stayed late to wait on me bringing her to him. He was so kind and asked about Cass and that he would sort everything for me and gave me time with her before I left her.
The next day he called and left me a msg to say he had a “wee girl waiting to be picked up” that melted my heart, what kind words. I went to collect her and he had her wee blanket all folded for me, her ashes, a bottle of wine to toast her, paw print, hair clippings and a packet of forget me not seeds to sew for her. He took the time to talk and wasn’t rushing you in any way. He too had a tear.
What a lovely personal service Forbes provides during a terrible time. He could not do more to try and make things easier. And having wee Cass home within 24hours was the best I could ask for!
He genuinely cares! I can’t thank you enough Forbes xx

We lost our cat early hours this morning, contacted Forbes and within a few hours we had our cat back with us!??
Fab service above and beyond in my opinion!, nice little touch with paw print in a frame along with some fur, forget-me-knot seeds & bottle of wine!

Losing my pet bunny was an incredibly painful experience, but Pet heaven provided compassionate and professional support during this difficult time. From the moment I contacted them, they showed genuine care and understanding, Mr Forbes was patient in explaining the cremation process and the options available, ensuring I felt comfortable with my decision. They handled my wee pride and joy with the utmost respect, and I was grateful for their sensitivity. The service was outstanding i brought my bunny down in the morning and received her back the same day im so grateful for them, and the memorial items I received are a beautiful way to remember my beloved pet. I highly recommend Pet heaven to anyone seeking a respectful and caring way to honor their pet’s memory. Their kindness made a significant difference during a time of grief.

The service we received at Pets Heaven Ayr was truly exceptional at this difficult time. Forbes went above and beyond. Our precious girl, Millie crossed the Rainbow Bridge at 6.45pm on 23 July 2025. Forbes said he would wait for us to get there.
He was so caring and understanding. We got our girl back the next morning. Forbes had her casket ready along with some hair, a paw print, seeds to plant and a toast.
Thank you so much Forbes. We would completely recommend Pets Heaven Ayr.

After my beloved boy passed very suddenly at such a young age I was at an utter loss. I contacted Forbes who was nothing but a gentleman from start to finish, making a devastating process a little easier.
I arrived with my boy and spent some time in the family room, we both where treated with nothing but kindness and respect. I was able to collect him in less than 24hours in a beautiful little urn, with a framed paw print, some of his hair and a bottle of wine to toast a short but very beautiful life. I can’t recommend enough

Our wee boy left us as 1.30pm and by 5 pm we were back home with his ashes. This was only possible due to the care and professionalism of Forbes. From the minute you meet him you know that this isnt just a business to him. He genuinely cares and treats your pet with respect. The added extras of a framed paw print, the hair clippings, the forget-me-not seeds and the bottle of wine catapults this lovely gent and his business to another level. Dont look anywhere else *****

I would like to thank everyone at pet heaven i had to unfortunately have my beautiful girl doodles put to sleep from cancer suddenly she went at home on Friday afternoon and was collected first thing on Saturday morning. Doodles was returned home to me in a beautiful scatter tube with paw print a packet of forget me nots and a bottle of wine and little bag of my girls fur, I will be forever grateful for the love you showed her and for looking after her for me in this devastating time. Thankyou

Losing my pet bunny was an incredibly painful experience, but Pet heaven provided compassionate and professional support during this difficult time. From the moment I contacted them, they showed genuine care and understanding, Mr Forbes was patient in explaining the cremation process and the options available, ensuring I felt comfortable with my decision. They handled my wee pride and joy with the utmost respect, and I was grateful for their sensitivity. The service was outstanding i brought my bunny down in the morning and received her back the same day im so grateful for them, and the memorial items I received are a beautiful way to remember my beloved pet. I highly recommend Pet heaven to anyone seeking a respectful and caring way to honor their pet’s memory. Their kindness made a significant difference during a time of grief.

After losing my beloved cat Skye. I came across pet heaven and Forbes was so helpful in opening out if hours for us, on a holiday weekend, due to my work commitments. I Can’t thank him enough for helping me at this sad and stressful time. Dropped my girl off on Saturday evening and I had her back home on Sunday evening. Lovely touches added also. A paw print, forget me not seeds, clipping of her fur and a bottle of wine. I would highly recommend pet heaven as they go above and beyond. Thank you again.

After losing my baby boy during the night on Good Friday I luckily found pet heaven to take care of his cremation. I cannot praise the service high enough, even though it was a holiday weekend I was seen straight away & told I could come collect my boys remains even though they were technically closed. The way I received his ashes were so heartfelt and the attention to detail I cannot even describe how perfect it is. I received not only his ashes in a lovely little container but his paw print, some of his fur, some forget-me-not seeds to plant to remember him and a thoughtful bottle of wine. I cannot recommend this place enough, you helped make a horrible situation a whole lot better and I’ll forever be thankful!

Forbes is an absolute gentleman. Our cat died in the small hours of Saturday night and he very kindly opened up to us (out of hours) with no notice on Sunday morning without hesitation. The lengths he went to were way above his remit throughout the process and he really overdelivered from all aspects from start to finish. If you live anywhere near the Ayr area I see no reason why you would choose anyone else. Thanks so much to Forbes and needless to say Pet Heaven comes very highly recommended from both myself and my family. Thanks again buddy.

I can’t express how much Pet Heaven made the losing of our 11 year old beddy terrier Bella, a lot easier and comforting.
From the moment we contacted Forbes he assisted us in the process of saying a proper goodbye to our much loved family member. The thought of leaving her at the vets to be cremated with anyone elses pets and whenever (please research this !) was unbearable and I knew when I spoke to Forbes he was offering the complete opposite of what I feared.

His set up is so wonderful and the moment we arrived he unwrapped her out of her blanket and laid her out for us to see and spend some extra time . For me this was everything and instead of just leaving her at the vets we had time with a cup of tea laughing and crying and reminiscing about all the things she got up to over the years.
Within 24 hours (arrived in the late afternoon and was ready to be collected 9am next day) we had our girl back home and Forbes had provided us with a lovely scatter tube , pawprint in frame , fur clipping , forget me not seeds and bottle of wine to toast her. The thought that has went into this is incredible and I thank you from the bottom of my heart for the service you provided on our girls last journey. It made the whole horrible time much more bearable and I will use you again and recommend to everyone. If you’re having any doubts don’t! You will be well looked after and it will give complete peace of mind .

When the life of a treasured ‘Furry Friend’ so very sadly comes to an end ‘Pet Heaven’ offers compassion and care Providing a service that few can compare.

Their attention to detail goes that extra mile offering our Pet a funeral with style.

Thank you Forbes for your Empathy and Kindness